Voluntas Conflict Resolution
July 6th, 2016
Conflict is more commonplace than you think. But it can be resolved with the help of Voluntas!
There are various situations in which conflict can arise when you’re volunteering. If you need help dealing with conflict in the workplace you can contact us at The Centre and we will discuss the situation with you (confidentially). If appropriate, we will pass your details on to Volantas who will talk with you further about their volunteer conflict resolution and mediation services.
Conflict is a part of everyday life and comes from differences between individuals or individuals and organisations. Conflict can bring about positive change as they provide opportunities for improvement.
How we engage and communicate with the other party involved can affect the resolution process. One way to ensure a more positive response is by “framing the conversation” for conflict resolution.
Below is a video that provides you with the steps to this method that will help bring about a calm and constructive conversation!
Voluntas is a group of like-minded people including mediation professionals and members of volunteer and not-for-profit (NFP) organisations.
The Voluntas program focuses on helping volunteers and volunteer managers to have constructive conversations. This help is provided by accredited mediators free of charge to the volunteer or organisation. The service is confidential.
Conflict is a part of everyday life. Most people and organisations resolve conflict themselves. Unresolved conflicts and badly managed disputes, however, give rise to risks and costs that damage volunteers and their organisations.
Volunteers and volunteer managers often don’t know where to get help if they are experiencing conflict. Plus volunteers and NFPs generally have little or no budget for professional mediation services.
Assistance is sometimes necessary to transform conflict through constructive conversations which can prevent conflict from escalating and resolve conflicts more quickly.
The aim of this program is to enable mediation professionals to offer their expertise for free to the volunteering sector. For mediators it provides them with opportunities to be mentored and supported whilst practising and developing their skills.
The Centre for Volunteering is the first contact point. Volunteers and organisations contact us if they would like assistance. We then pass on basic details to Voluntas who assess whether a mediator can help. Voluntas will contact the individual requesting the service. Any inquiries or referrals are completely confidential.
There are 5 steps after the case is referred:
Some situations that could potentially benefit from this service:
If your situation is assessed as being unlikely to be assisted by this service the mediator will explain why. For instance, it may be a highly complex legal or financial issue and therefore not suitable. The mediator may suggest other avenues for dispute resolution, including Community Justice Centres, which also provide free services in relation to disputes.
If you are experiencing conflict and wish to access to this service contact us by email or call (02) 9261 3600.