The NSW government has released a tool designed to improve NGO capabilities around customer-centred approaches. The Social innovation Council?s NGO Capability Building Tool for NGOs was designed by The Department of Finance, Services and Innovation to aid organisations in finding areas of improvement and building on existing customer-centred approaches.

This resource allows organisations delivering human services to self-assess against 10 capabilities related to customer centred service delivery, providing organisations with:

  • a scorecard that shows their level of achievement for each capability
  • a single point of entry for free resources and training.

Organisations can use their results to demonstrate and continue to improve their capability.

The tool is voluntary and confidential. It takes approximately 40 minutes to complete.

Read more about the tool here.