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Seminar 4: Managing Challenging Conversations

November 23, 2021 @ 10:00 am - 12:00 pm

Event description

Seminar Series – Re-engaging & Re-booting Volunteering

As the state of NSW begins to emerge from COVID-19, The Centre for Volunteering will be a hosting a series of seminars to help equip Volunteer Involving Organisations with the tools to navigate the difficult transition period.

Seminar 4: Managing Challenging Conversations
Tuesday 23rd November 2021, 10:00 -12:00pm

The frequent changes in regulations and the new access and working restrictions,  particularly around mandated vaccinations and conditions of entry,  has given rise to some extra challenging and potentially difficult conversations as organisations re-engage their volunteers and staff.

This online webinar has been developed to support volunteers engaging with the public safely, calmly and confidently as well as those working in a coordination role where circumstances have meant a required change that could lead to conflict.

The session provides practical advice and a simple model to handle difficult situations that may arise when liaising with others.

Having some tools in your back pocket for addressing these challenging conversations when they arise will help you to:

  • Feel safe in your position
  • Recognise a challenging situation and remain calm
  • Approach challenging conversations with a customer service conflict management approach
  • Keep the community safe
  • Adhere to the current government guidelines
  • Maintain relationships to encourage future visits from those that are unable to access them now.
  • Have an enjoyable volunteering experience without incident


About our Facilitator, Carrie Wallis – Best-Selling Author, Coach/Counsellor, Educator

Carrie delivers energising confidence for her clients so they can prosper in business and life. Her business, Enlighten U Solutions provides professional business coaching and marketing for small businesses, and empowering confidence coaching for individual professionals.

We cannot always control what happens to us in life, but we can always control how we choose to react. Too often people remain stuck in lives they regret. Afraid to try new things or do what they really want fearing what others will say. Learn how to radiate confidence and communicate in a way that gets you more of what you want more of the time. Develop relationships at work and home that sustain and nurture both yourself and the other party.

Having been a Head of IT where she led a large department of both permanent and contract staff. She is very comfortable with technology and is told she has a way of explaining complex material in a way that is easy to understand, and has run her own business for the last 21 years.

2020 saw her achieve a lifelong ambition to become a #1 best-selling author with the release of her book ‘From Strangers to Clients’.

Carrie’s Qualifications: Graduate Certificate Bereavement Counselling, B.Sc (Honours 1st Class); Diploma Counselling, Diplomas Life and Business Coach, Master NLP Practioner & Trainer, Certified Strengths Profiler, Certified Emotional Intelligence Coach, Cert Trainer and Assessor A.C.A Accredited Clinical Counselling Supervisor


Online workshop – The Centre for Volunteering
Webinar - Address to be sent on registration