Courageous Conversations: How to Have a Difficult Chat
Whether it be a difficult conversation with a member of your team, your manager, a volunteer or your neighbour – these types of conversations are never easy. As a leader, volunteer manager or person dealing with people day to day (and we all do), conversations like these, need to happen to ensure that your clients are receiving the best possible service and support.
Carmelina Tannous will lead this half day workshop. There is no difficult conversation she has not had and she will be sharing personal stories and approaches to ensure you get the best out of people. The workshop is a mix of practical examples and easy to follow steps and models, to ensure you are confident having that next “Courageous Conversation”.
Bring with you the most difficult conversation you need to have and Carmelina will work with you and the class, to break it down to an easy to follow approach that will result in improved performance and an outcome that will benefit you both.
Remember when your mum told you.
‘If you don’t have something nice to say ……don’t say anything at all.’
Well, we need to challenge that a bit, because sometimes being honest, but respectful is the best possible approach.
About our presenter, Carmelina Tannous, General Manager, Real People Equity Consultancy
“Carmelina is a dynamic facilitator with experience developing innovative and results-driven learning programs across the retail, finance, hospitality, construction, logistics and professional services industries. She is extremely passionate about driving individual change and improvement, particularly in the behavioural space. Her approach and facilitation principles are largely driven by her educational background in Psychology.”
*Please note on the day of the workshop registration is open from 9.15am for a 9:30am sharp start