Management of Personal Information

The Centre will collect and hold the kind of personal information requested in The Centre’s “Employee Registration Form”, “Volunteer Registration Form”, “New and Renewing Membership Form for Not-for-Profit Organisations”, and “Application Form” (for use by corporate members).

(The above forms can be obtained at The Centre’s premises by presenting a request to the Office Manager.)

Personal information is mainly collected via the above 4 (four) forms, which are completed by the employee, the volunteer, the client, or the client’s authorised representative. Any required information unavailable at the time of completing the form may be collected via an alternative written medium submitted by the individual.

Personal information is mainly held in a computer database, which is accessible by applying a secret password granted to authorised individuals only. Personal information is also held in a locked steel filing cabinet, and the keys opening that cabinet are held by the Manager attending to volunteers, the Office Manager, and the Membership Manager, who are all authorised to access those files.

The Centre will collect, hold, use, and disclose the kind of personal information required for the purpose of enabling The Centre to carry out its stated mission and to conduct interactions with or on behalf of its employees, volunteers, and clients effectively and efficiently in accordance with written statements/forms signed by individual employees, volunteers, or clients.

An individual may access their own personal information and may seek the correction of such information by contacting their relevant manager or the Office Manager, requesting access to the personal information held about that individual, and by providing corrected information in writing whenever this is appropriate.

• An individual may complain about a breach of the Australian Privacy Policy verbally or in writing to their relevant manager or the Office Manager. If the manager contacted is unable to resolve the complaint, it will be referred to the Chief Executive Officer (CEO). If the CEO is unable to resolve the complaint, it will be referred to the Audit & Risk Committee, and that Committee may have to forward a recommended resolution to the Board of Directors for approval.

The Centre will not disclose personal information to overseas or interstate recipients.

The Centre’s Confidentiality and Privacy Policy is available free of charge to all individuals who may currently be, or who may consider entering into interactions with The Centre and thus become, affected by the organisation’s compliance with the APP. Details of The Centre’s open and transparent management of personal information are also made available on The Centre’s website.

If a person or body requests a copy of The Centre’s policy on management of personal information in a particular form, The Centre will take such steps as are reasonable in the circumstances to give the person or body a copy in that requested form.

Confidentiality and Privacy Policy (PDF)