This scheme aims to help NGOs embed robust, customer-centred principles into their operations to deliver efficient, high-quality and innovative programs and services in New South Wales.
The NGO Benchmarking Model is a capability development tool, designed by the Social Innovation Council, to help NGOs develop the robust, customer-centred operations needed to deliver efficient, high-quality and innovative programs and services. By completing self-assessment against the model, NGOs can identify their operational strengths and any areas for improvement. Your organisation can use this information to guide strategic planning, business operations and staff capability development programs.
We have developed an online platform that makes it easy for NGOs to gauge their performance against the model by answering a series of questions about their existing policies and business practices.
You can access the platform at ngobenchmarking.finance.nsw.gov.au
This is a “preview version” of the platform, where your organisation can explore the platform and gather the evidence and resources needed before the NGO Benchmarking Model is implemented next year. Please note that as this is a “preview version”, your organisation’s benchmarking results are not valid and will not be used by the NSW Government in any way.
We also encourage you to complete a short survey afterwards. Your feedback will help us to improve the platform.
Remember that public testing will close on 28 February 2017.
Please note that any information provided by your organisation during the preview period is confidential and will only be used to inform the development of the benchmarking model and online platform.
The NGO Benchmarking Model and online platform will be implemented in 2017 once a model for the independent verification of benchmarking results has been developed. This is expected to occur in mid-2017.
Other useful resources for NGOs providing human services are available on the ProcurePoint website. This page includes information on the ongoing development of a standard human services contract, the NGO Registration Scheme and a simple, easy to use fact sheet to help guide NGOs through the NSW Government tender process.