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NSW Government’s NGO Benchmarking Model

To support capability development in the non-government organisation (NGO) sector, the Social Innovation Council designed the NGO Benchmarking model.

The model went live last week after public consultations earlier in the year. NGOs have six weeks to complete a voluntary self-assessment starting on 21 August 2017.

The stage one implementation of the NSW Government’s NGO Benchmarking Model is open until 9 October 2017

The Benchmarking Model is designed to support your organisation embed robust, customer-centred principles to deliver efficient, high quality and innovative programs and services. Participation in this stage is voluntary.

This is your opportunity to have a direct impact on how NSW Government supports your organisation’s capacity building. If your organisation chooses to participate you will have until 9 October 2017 (seven weeks) to complete the online self-assessment.

Participating organisations will gain access to free resources and a training session on customer-centric service delivery.

Information your organisation provides during the self-assessment process will not be reviewed by NSW Government agencies. An independent third party will review a sample of the benchmarking results and evidence uploaded for the purpose of informing the formal evaluation that is being conducted by ARTD Consulting.

Only de-identified aggregate data will be shared with NSW Government agencies for the purpose of demonstrating the insights that can be drawn from the Benchmarking Model.

You can access the online platform. To register, click on ‘register’ in the login box. Due to recent updates to the platform (as a result of the public consultation feedback), those of you who participated in the public consultation process earlier this year will need to re-register.

You can also read the frequently asked questions document.

For more information about the NGO Benchmarking model or other Social Innovation Council initiatives to improve human services outcomes, see the website.